Century 2000 | Professional Services SAP S/4HANA Cloud Success Story

Century 2000（世纪二千） is a professional ICT integrated information and communication service provider focusing on large enterprise customers. The company operates across multiple legal entities with complex inter-company transactions and diverse business models including line services, ICT, and building access. It needed a unified digital platform to support multiple settlement models and improve collaboration between sales and delivery teams.

Challenges

• The company faced challenges with multiple business models and complex settlement requirements. With 15 legal entities, it had intricate inter-company transactions and required strong integration between marketing, delivery, and financial systems to handle diverse and changing customer needs.

Solution

BOS Cloud implemented SAP CRM, SAP S/4HANA Cloud ERP, and FSM to build an integrated platform from marketing to field service. The solution enabled full sales process management from opportunity to contract and order. FSM was used to connect sales and field service delivery seamlessly. Multiple settlement models were configured to support diverse customer requirements and ensure end-to-end management from settlement to revenue and collection.

Key Results

• Strategic: Built a comprehensive digital platform supporting diversified and scalable business growth

• Business: Achieved accurate sales revenue and cost accounting, enabling precise gross margin and performance analysis

• Operational: Improved collaboration between sales and delivery teams with full process visibility and timely exception handling

• Technical: Integrated multiple systems to eliminate information silos and enable efficient, accurate data flow and business intelligence through SAP SAC